h55 Privacy Policy —
Our Commitment to Protecting Your Data

0 Introduction

H55 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe our relationship with you should be built on trust and transparency. This Privacy Policy ("Policy") provides a detailed account of how your personal information is collected, used, stored, and protected while you use the h55 platform.

By using h55 through our website, mobile app, or any other channel, you agree to the terms of this Privacy Policy. Please read it carefully before registering on the platform.

1 What Information We Collect

H55 collects only the information needed to provide you with the best possible service and to ensure platform security. A full breakdown of what we collect is provided below:

We never collect sensitive information — such as religion, political views, or health data — without your consent. h55 follows a strict data minimisation policy, collecting only what is necessary.

2 How Collected Information Is Used

H55 uses your information for specific purposes, outlined below:

• Account management: To verify registration and login, and to keep your account secure.
• Payment Processing: For secure and efficient processing of deposits and withdrawals.
• KYC verification: To verify your identity and prevent misuse of the platform.
• Customer Support: To resolve your questions, issues, and complaints quickly.
• Service Improvement: To analyse your usage experience and further improve the platform.
• Fraud Prevention: To detect suspicious activity and protect the interests of all users.
• Responsible Gaming: Identifying the signs of excessive gaming and providing timely support.
• Legal compliance: To comply with applicable laws and regulations.

3 Who We Share Your Data With

H55 shares information with third parties only in limited circumstances and for specific purposes. We never sell user data.

• Payment Processors: Limited information is shared with mobile banking providers solely to process transactions.
• KYC verification services: With licensed verification agencies for identity verification.
• Law enforcement: When legally required by a court order or a legitimate authority.
• Security Partners: To detect fraud and maintain cybersecurity.

All third parties are contractually obligated to use your information only for the specified purpose and to comply with h55's privacy standards.

4 Cookie Policy

The h55 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: To maintain your login session and ensure core functionality.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages are most frequently visited — fully anonymized.
• Security Cookies: To identify suspicious logins or unusual account activity.

You can disable cookies through your browser settings, though this may limit certain platform features. Essential cookies will always remain active, as the platform cannot function properly without them.

5 Data Security Measures

H55 employs industry-leading security technology to keep your data safe. Our security framework is described below:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for sensitive data stored in our databases.
• Two-Factor Authentication (2FA) — an extra layer of security for account login.
• Real-time fraud detection system — flags unusual activity instantly.
• Regular security audits and penetration testing.
• Backups stored in a separate, secured environment.

Please note that no organization can guarantee 100% security on the internet. On your end, use a strong password and never share your login credentials with anyone.

6 Your Data Rights

As an h55 user, you have the following rights over your own data:

• Right to Access: You can view what information h55 holds about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can receive a copy of your data in a readable format.
• Right to object: You can object to your data being used for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. In some cases, legal obligations or fraud investigations may limit our ability to fulfil a request.

7 Data Retention Period

H55 does not retain data beyond what is necessary. The general guidelines are:

• Active account data — retained for as long as the account remains active.
• Transaction data — up to 5 years, as required by law.
• KYC documents — retained for up to 3 years after verification, or as required by law.
• Closed account data — retained for up to 2 years after closure (in case of fraud investigation).
• Cookies and session data — typically cleared within 30 days to 1 year.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Minor's Privacy

H55 strictly prohibits registration and use by anyone under 18. We never knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Age is verified as part of the KYC process.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.

If you believe your child is using h55, please contact our support team. We will take immediate action.

9 Privacy Policy Updates

H55 may update this Privacy Policy from time to time. When changes are made, the date at the top of this page will be updated accordingly. For significant changes, we will endeavour to notify registered users in advance.

Continued use of h55 after any policy update will be considered acceptance of the revised terms. We recommend checking this page regularly.

10 Contact

For any questions or concerns regarding our Privacy Policy, please get in touch with us:

• Live Chat: Click the live chat button at the bottom right of any page — available 24/7.
• Email: [email protected] — responses are typically provided within 24 hours.
• Support Hours: 7 days a week, 24 hours a day.